Self-Service Access
Our Support Portal is a self-service online tool providing full visibility of historic and current incidents that have been logged, with the ability to update existing or log new incidents as they occur. When creating new incidents, it is essential to provide as much information as possible, as this will significantly reduce resolution time. We also offer the following additional support options:
DMS Support
- Global Support Email: [email protected]
- EMEA Support Centre (excludes Germany) 0800 668 1500, +44 800 668 1500 (from outside the UK)
- German Support Centre +49 699 6758 549
- Australia Support Centre 1800 727 409
- New Zealand Support Centre 0800 446 856 (not accessible outside New Zealand)
- Americas Support Centre 1 855 558 2720
DMS Support
- Global Support Email: [email protected]
- EMEA Support Centre (excludes Germany) 0800 668 1500, +44 800 668 1500 (from outside the UK)
- German Support Centre +49 699 6758 549
- Australia Support Centre 1800 727 409
- New Zealand Support Centre 0800 446 856 (not accessible outside New Zealand)
- Americas Support Centre 1 855 558 2720
IG Support (formerly Gimmal)
- Email: [email protected]
- Phone: 1 877 944-6625, ext 2