Aside from benefits to users, well-integrated and modern case management platforms such as ShareDo enhance organisations’ capacity to become AI ready through well-established information architecture and data normalisation.

Here are the top six reasons why you should consider implementing a modern case management solution:

1.Enhanced Structure and Flexibility

A highly customisable platform can be tailored to fit the specific needs of your business. This flexibility allows firms to adapt the system to their unique workflows and processes, ensuring maximum efficiency.

• Many law firms are burdened by outdated case management systems that are difficult to maintain and hinder agility. A flexible, cloud-based platform allows for quick adjustments and deployment of new use cases. This means your firm can respond faster to client needs and market changes, ultimately improving service delivery.

2.Comprehensive Client Management

The client portal feature is highly customisable and allows firms to securely share documents with clients and keep them updated in real-time. This enhances transparency and improves client satisfaction.

• A platform that offers a 360-degree view of case progress and client interactions ensures that lawyers stay updated on case objectives and can provide timely updates to clients.
• Additionally, self-service portals give clients anytime access to their case information, the ability to submit instructions and participate in case workflows, enhancing transparency and client satisfaction.

3. Seamless Integration & Ease of Use

A low-code/no-code platform which integrates seamlessly with existing systems such as iManage Work, PMS, CRM and Office 365 provides end users with a single point of interaction, reducing tech burden. An integrated platform also leads to stronger information governance and compliance with regulatory obligations, making it easier for firms to manage their data and workflows.

• A user-friendly interface and ease of administration means your team can quickly adapt to a new system without extensive training.
• Well-integrated processes and normalised data mean firms are quicker to become AI ready with a clean and well-structured information architecture to build upon.
• Even if the organisation is not ready to implement AI, a well-structured information architecture allows them to have better insights into their business and profitability by providing them with a unified view of their data from multiple applications.

4. Expert Support and Managed Services

Deep industry expertise and a global team that works around the clock to support your firm’s needs are essential. From implementation and migration to ongoing managed services, expert support ensures that your firm can leverage the full potential of the platform.

• This not only puts your case management process in line with the current times but also adds significant value to the client experience. Implementing data-driven case management systems can also lead to significant cost savings.

5. Enhanced Data Security

Robust data management and compliance software features ensure that sensitive information is protected and that firms can meet their regulatory obligations.

• A cloud-based infrastructure designed to be highly secure, with regular updates and patches to address any potential vulnerabilities, ensures that the platform remains resilient against emerging threats and provides a secure environment for managing case data.

6. Scalability

Solution accelerators streamline implementation in areas where there is commonality across law firms’ processes. This helps firms get up and running quickly and efficiently.

• The cloud-based nature of a software platform allows firms to scale their operations seamlessly by providing a flexible and adaptable infrastructure. This means that as your firm grows and takes on more cases, the platform can easily accommodate the increased workload without compromising performance.

Conclusion

If a digital solution to your case management process feels like a natural fit for your business, the partnership between Morae and ShareDo could provide a seamless transition that leads to real results. Morae-ShareDo case management software is going strong with heavy presence in the Asia-Pacific region (APAC) and the Europe, the Middle East, and Africa regions (EMEA). Making the decision to implement these solutions can revolutionise your case management process, making your firm more organised, client-focused, and adaptable to change. Don’t miss out on the opportunity to enhance your firm’s operations and client satisfaction.

Speak to our experts to learn more.