Presented by Jackie Cole, Michael Nguyen

The speakers talk about how Unilever’s hold process is augmented by technology to automate tasks and promoted a “self-service” culture so custodians and users have available resources before contacting the administrators. This allows Jackie to focus on managing the workload (being a team of one) and appropriately prioritize where she spends her time.

Morae’s Michael Nguyen discusses the topic with Jackie Cole, Litigation and Complex Claims Specialist, Unilever.

About the Presenters

Jackie Cole
Litigation and Complex Claims Specialist at Unilever
Experienced Litigation Paralegal with a demonstrated history of working in the consumer goods industry. Skilled in Litigation Management, Arbitration, Dispute Resolution, Settlement Agreements, and Pleadings. Strong legal professional graduated from University of New Haven.

Michael Nguyen
Associate Director
Michael has more than 10 years of experience partnering with a diverse range of corporate legal teams to design, implement, and evolve their discovery management programs. His people-first approach has delivered technology-enabled discovery and legal hold management programs that drive consistency, boost automation, and improve cost management.