Standing Up Claims Support for a Fortune 10 Automaker

A Fortune 10 automobile manufacturer faced recurring spikes in claims workload. Complicating matters, the capacity was needed in a location where the client had no existing infrastructure — no team to absorb overflow, no local bench to draw from.

• Rapid mobilization: Morae's On-Demand Resourcing practice quickly stood up a team of eight claims analysts, paralegals, and administrators despite the absence of local client infrastructure.
• Native to client systems: The team works within the client's operating procedures and tools, providing research, analysis, and claims intake support so every claim is properly processed, documented, and recorded in the client's databases.
• Credentialed expertise: Team members are credentialed in claims processing and trained in the client's specific procedures.

What began as spike coverage became core capacity: the engagement has run for over two years and is expected to continue indefinitely. The client absorbs changing claims workloads without adding fixed headcount, with cost-effective, optimized resource allocation throughout.