Round-the-Clock IT Support for an Am Law 100 iManage Redeployment

An Am Law 100 firm undertaking an iManage redeployment needed more than help-desk coverage. The project demanded deep technical support — including SQL expertise — plus round-the-clock assistance for partners across global time zones throughout a nine-month transition. The firm's internal IT team couldn't sustain that coverage while running day-to-day operations.

• Specialized technical resourcing: Morae provided four technicians with the iManage and SQL expertise the deployment required.
• Follow-the-sun coverage: The team delivered 24/7 support so partners in every office had immediate assistance throughout the transition.
• Change advocacy: Beyond troubleshooting, the technicians served as the face of the change on behalf of the IT department — building user confidence in the new platform, not just resolving tickets.

The nine-month redeployment proceeded with continuous global support and without burdening the firm's internal IT team. Morae's technicians successfully represented the change to the application on behalf of the firm, turning a high-risk platform transition into a smooth adoption for partners worldwide.