Generative AI Transforms Data Breach Response

• Tackled tens of thousands of documents head-on, using Relativity Data Breach Response to pinpoint, extract, and connect sensitive data to the right individuals.
• Let generative AI lead the way – zeroing in on the documents most likely to contain personal information and slashing time wasted on irrelevant data.
• Built trust through speed – delivering early, frequent insights that empowered our client to make faster, smarter decisions.

When an insurance broker and their HR service affiliates faced a high-pressure breach involving tens of thousands of unstructured documents, they turned to us for help. With regulatory deadlines looming, our client needed a fast, defensible way to identify and report personal information across a complex data set.

We used Relativity Data Breach Response’s new GPT-powered capabilities from the start of the review process, reducing the number of documents reviewed by 79% from the initial document set. With early insights about the data, our team was able to deliver timely and frequent updates to our client, helping them form their case strategy with confidence.

Before using Data Breach Response, breach reviews demanded hours of manual effort. Reviewers had to sift through unstructured data to find sensitive information, link that data to an individual, and assemble defensible reports. The process was time- consuming, labor-intensive, and often delayed critical updates and reporting. 

Relativity Data Breach Response transformed that workflow.

Generative AI triaged the data set, flagged documents containing potential PII, and automatically linked personal information across files, allowing our reviewers to focus where it mattered most. The result? A 33% increase in review speed, stronger accuracy, and a more efficient, focused team.

“Integrating GPT-powered AI into Data Breach Response with the full scale of the RelativityOne platform transformed our workflow efficiency, saving us significant review time. We were able to deliver faster time to insight with the added leverage of GPT, and maintain our defensible outcomes for our client, ensuring they navigate breaches with greater confidence,” Josh Franks, cyber practice lead at Morae, said.

“This technology is not just an enhancement; it’s a strategic necessity within RelativityOne’s trusted environment for managing the increasing volume and complexity of data breaches. We were able to leverage our team as a vehicle of validation instead of the grind of full-scale manual extraction or through processes that live outside the RelativityOne environment.”

Our early adoption of Data Breach Response didn’t just speed up review — it transformed the entire process. By reducing review scope and accelerating timelines, we helped our client meet deadlines with less manual effort and greater confidence. This shift from manual-heavy review to generative‑AI‑augmented precision marks a turning point in breach response — one that delivers real, measurable value to our clients.

And we’re not stopping there. Looking ahead, we plan to continue expanding our use of Relativity’s generative AI capabilities across breach projects. As new features are deployed, we’re well‑positioned to further enhance our workflows — delivering even greater speed, precision, and insight. With our commitment to responsible AI adoption, we’re helping redefine what’s possible in breach response and setting a new standard for client service in the age of AI.