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customer experience software

Morae Observer: Log and observe important moments

Morae Observer: Log and observe important moments

With Morae Observer, you can get most of your logging done during the session...saving time and speeding up the analysis phase later. And you can involve team members, stakeholders, or clients in your customer research...even if they're not physically present!

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The world is your observation room
Remote, simultaneous observation

Observe anywhere

Connect to a live Recorder session from anywhere via a network (LAN/WAN/VPN). Observers can see and hear anything being recorded—customers' faces, voices, interactions on screen or with physical objects. Team members or stakeholders running Morae Observer can collaboratively log comments and markers in near real-time.

The results? More efficient logging, stronger buy-in, and a deeper understanding of your customers. Plus the money you save on travel alone will cover the cost of Morae many times over.

Want to do remote testing via the Internet?

With UserVue, participants don't have to go anywhere. Watch remotely as they interact with an application or website, then use Morae to work with the data!

Log key events, as they happen
Custom markers and notes

Markers

Unlike logging with a stopwatch and notepad, Morae helps observers give structured, detailed feedback that is automatically placed at the right moment on the video timeline.

During the sessions, observers flag important moments by simply selecting a preset marker from a list. Markers may be things like quote, frustration, include in highlight video, or anything else you've defined in advance. Observers can add text comments to elaborate or offer an insight.

This streamlined logging process results in more detailed, instantly searchable notes...saving you hours of time during review and analysis!

Lay the foundation for automated analysis
One-click task and error marking

marker list

Want to calculate standard metrics like time on task or error rate...automatically? By consistently marking a few simple things during every recording—like when the participant starts and ends a task, and whether they succeed—you'll benefit from Morae's powerful, automated analysis tools. Marking these events is as simple as clicking the mouse or pressing a keyboard shortcut.

Run a smooth session
Designated roles

Even if you have multiple observers, it's easy to keep them on the same page! Designate one person as task and error rate logger and designate one to remotely start and stop recording (if desired).

WMV Icon

Share a video...no waiting
Record WMV

Want to give team members or clients a copy of the session right away? Save and share a Windows Media Video (WMV) file showing exactly what was displayed in Morae Observer.

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